WOODSTOCK SHUTTER COMPANY

Order Confirmation – Terms and Conditions for Shutters and Blinds

Once an order has been placed, please note that due to our product’s bespoke nature, all orders are non-refundable.

I understand that the beauty and nature of wood is that no two pieces are identical, and each has its natural grain and variations. I understand that the factory, will not consider minor imperfections not readily apparent from a distance of 4 (four) feet, in ordinary light, to be defects.

All our shutters are measured to sit as tight to the window as possible, we allow for the louvres to clear the handles excluding the keys (if you would like the keys in place we would need to double-check all dimensions), if there are not enough space for the louvres to avoid clashing with window handles we will do our best to advise on solutions to changing the window handles, this will be at the customer’s own expense to change.

I understand that shutters or blinds will not create a 100% blackout situation.

Please note due to the natural properties of timber, no length is perfectly straight. Therefore, this may result in uneven light discrepancy when the shutters are closed.

I understand that any moisture will damage the shutters, if you have condensation on the windows or if the water gathers on the bottom of the window sill we advise you to get this fixed before putting the shutters in as this will affect the shutters.

Please do not leave the windows open whilst it rains as water can get on the back of the shutters and this will create cracking on the paintworks. Woodstock Shutter Company cannot be held responsible for the cost to re-make the shutters.

I understand that any changes or missing information, including the number of windows, will be held subject to a surcharge at the buyer’s cost. I understand that Woodstock Shutter Company cannot be held responsible for the uneven structure and shape of existing windows, doors and walls.

I confirm that the panel openings are as chosen and agreed.

I understand that once the agreement is signed, any changes to panel openings, including T-posts, are to be rectified at my own expense. I understand that bi-folding panels may not line up with the window mullions in my window(s).

I understand that Woodstock Shutter Company cannot be held responsible should the window dimensions change after my order has been placed. We fully recommend any renovations/building work be completed before the order is placed to ensure the accuracy of the window dimensions.

Plantation shutters provide a fully adjustable Louvre solution, however, the louvres themselves don’t provide any structural benefits. Due to this, we ensure we achieve structural satisfaction by using a sufficiently sized top and bottom rail, which is always manufactured to a minimum size of 95mm. If you would like to use smaller rails then it may be possible for us to reduce them, however it will void your warranty.

If your shutters are larger than 1000mm in height and if there any T-posts used in the framework may need to be fixed to your window mullions to achieve the required structural tolerances.

I understand that, as standard, on rebate panels, the right-hand panel opens first unless I specify otherwise.

Installation

Whilst our team is more than happy to remove any existing blinds or curtain rails for a price on request, however we do not take away or dispose of any existing blinds pelmets etc.

On very rare occasions human error may happen within the process of surveying and manufacturing your shutters. Should this event take place Woodstock Shutter Company will take full responsibility for any error in our services and will manufacture correct replacements at our own cost, and ship via standard shipping lead times.

In the event of an error occurring within the order, Woodstock Shutter Company will do everything in its power to ensure the error is rectified, however, we are unable to offer any discount or compensation on the agreed sums for the works that have taken place.

Our lead times of 9-14 weeks is only an estimation and cannot be guaranteed due to our product being imported from overseas and subject to delays beyond our control, no compensation can be offered if delays were to occur.

I understand and agree that the remaining 50% balance payment is due when you are offered an installation date. Non-payment can result in cancellation and late payment fees of 2% each day the balance remains outstanding.

I understand that if my order cannot be installed within the week of delivery through no fault of Woodstock Shutter Company, the remaining 50% balance will need to be settled within 48 hours of the storage agreement.

Please note that we are a small family business, on very rare occasions installations may be cancelled due to illness or other matters that are out of our control. In the case of this event, we cannot offer any compensation for the loss of time.

Walls and surrounding areas will be free from obstruction on the agreed fitting date. All accessories removed from window sills.

I understand that installations that cannot be completed on the assigned day through no fault of Woodstock Shutter Company be subject to additional fitting charges.

I understand that Woodstock Shutter Company must be made aware of cancellation a minimum of 48 hours before fitting. Failure to do so will incur a cancellation fee of £200.

Title to all goods, wares and merchandise remains in The Shutter Tree’s name until payment is made in full.

Please note that installations are only bookable between Monday – Friday.

Once a deposit is paid, you agree to our terms and conditions.

Photography & Marketing

Woodstock Shutter Company is proud of the work our team carries out and asks the team to photograph and video their work for digital and print marketing; if you are unhappy for us to do so please let us know.

Warranty

  • All shutters fitted by Woodstock Shutter Company are subject to a ten-year warranty, starting from the date of installation. If you are purchasing blackout blinds at the back of shutters the warranty is two years.

This also includes:

– Colour fastness covered for 5 years

– Workmanship covered for 5 years

– Hardware (hinges) covered for one year

– Stainless Steel hardware (hinges) covered for one year

Blinds

  • Our warranty for all blind types is 1 year This includes – Fabric fading (no cover for fading over time due to direct sunlight or abrasive cleaning)

– Mechanical failure – Faulty motors & remote controls (Somfy 5 years) – Accidents and cosmetic damage including marks, spills & scratches

– Water/pet damage

– We will repair or replace any faults to your product that have not been caused by accidental damage, misuse or normal wear and tear.

Tolerances

Due to the structural requirements of our shutters under certain circumstances, we may have to move a mid-rail location slightly from its original central position.

This is to ensure that the top and bottom rails are large enough to provide sufficient support. The louvres themselves then determine where we can install a mid-rail as it has to be fitted where a full louvre stops.

Please see the table below showing the fluctuation that can occur from the measured central location of the desired mid-rail to the actual finished installed mid-rail:

Louvre Size

  • 47mm
  • 63mm
  • 76mm
  • 89mm

Allowable + or – Deviation

  • 19mm
  • 25mm
  • 31mm
  • 38mm

GDPR

Woodstock Shutter Company keeps customer details for a maximum of 5 years for warranty purposes, at no stage do we keep bank or card details on record.

We may share your Data with the following groups of people for the following reasons:

  • our employees – Information is shared within Woodstock Shutter Company to process product orders.;
  • Third-party service providers who provide services to us; Woodstock Shutter Company uses overseas suppliers, and customer information such as order specification and dimensions is required to be shared so the ordered product can be manufactured
  • Relevant authorities – In the case that an official request has been made in writing by the appropriate authorities to assist in any investigations.
  • If the client breaches a contract of sale and fails to make the final payment, the client’s details will be shared with a nominated debt collection company.

Your rights

You have the following rights concerning your Data:

Right to access – the right to request copies of the information we hold about you at any time, or that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.

Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.

Right to erase – the right to request that we delete or remove your Data from our systems.

Right to restrict our use of your Data – the right to “block” us from using your Data or limit how we can use it.

Right to data portability – the right to request that we move, copy or transfer your Data.

Right to object – the right to object to our use of your Data including where we use it for
our legitimate interests.

To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: sales@woodstockshuttercompany.co.uk.

The Data we hold about you must be accurate and current. Please keep us informed if your Data changes during the period for which we hold it.